人均維修1000輛次的實踐證明，實行預約服務和不實行預約服務區別很大。

這是一家來自美國的汽修品牌MIDAS在洛杉磯的一間分店，下面是他們的一些經營數據：  

廠共有人員17人，其中業務人員5人、修理工9人、管理人員2人、廠長1人；廠房1200平方米，有30個停車位、15個舉升器、2個地溝；

2015NIANQUANNIANFUWUCHELIANG11363LIANGCI、CHANZHI276WANMEIYUAN（YUEHERENMINBI1832WANYUAN)。

CONGYISHANGSHUZILAIKAN，ZHEGECHANGGUIMOBINGBUDA，DANSHIQUEJIEDAICHELIANGDAWANCI，KEWEIXIAOERJING。JUCHANGZHUJIESHAO，YUANBENDECHANGZISHIYIJIAYIKUAIXIUHEXICHEBAOYANGDEXIAOCHANGZI。SUIZHUYEWULIANGYUELAIYUEDA，DANYOUKUYUCHANGDIDESHOUXIAN，YUSHITEYIZHAODAOQIXIUCHANG💯FUWUDEGONGSIJINXINGLESHENGJIGAIZAO，ZHONGXINJINXINGLECHANGZIDEGAIZHUANGSHEJI。

ZHEJIAMIDASPINPAIDEQIXIUDIANWEIYULUOSHANJINANFEI🍬GELUOYAJIEDAO，DILIWEIZHIBINGBUZHANYOUHENDAYOUSHI，JUCHANGZHUJIESHAO，TAMENZHISUOYINENGGOUJINGYINGLIANGHAO，HENDACHENGDUSHANGLAIಞZIYUTAMENZHONGXINJINXINGDEYINGJIANHERUANJIANSHANGDEDINGWEIHEDIAOZHENG。

FENXIYUANYINYOUYIXIAJIDIAN：

一. 專業化的形象和空間布局設計

ZHEJIAQIXIUCHANGSHIMIDASPINPAI🔜XIADELIANSUODIAN，JIANYUYIYOUPIN🔯PAIHEGUIFANSHEJIDEYOUSHI，QIXIUCHANGDEYIKUAISUZHUANXINGSHENGJI，BAITUOGUOQUDEZANGLUANCHADEZHENGTIGANSHOU。ZHUANYEHUADESHEJISHUNJIANTISHENGZHENGGECHANGZIDEXINGXIANGHEPINPAIDU，GENJUCHANGDIDEGUIGEJINXINGBUJUFENPEIHESHEJI，SHIDEGEGEGONGXUDADAOLEGONGNENGDEZUIDAHUAXUYAO。

GUONEIHENDUO4SDIANZAIZHEFANGMIANDEYOUSHIBUSHIYIDIANDIAN，JIAODAGUIMODEQIXIUCHANGHUOZHESHIZONGHEXINGQIXIUCHANGYAOXIANGGEN4SDIANJINXINGJINGZHENG，DIYIBUBIXUDEXIANTILIANGNIDEQIXIUCHANG，GEIGUKELIANGHAODEYINXIANGHETIYAN。HENDUOQIXIUMENDIANYEZAIKAOLVJINXINGZHONGXINSHENGJI，DANWANGWANGMIANLINJIA🃏MENGDEXIACHANG，RANERZHEYIJIEGUOBINGFEIHENDUOQIXIUCHANGZHUXIANGYAODE。

二. 預約服務，提升業務效率

ZHESHIMEIGUOQIXIUFUWUYEDEYIDATEDIAN。YUYUEFUWUYOUSHIYOUSAN：

（1）KEYIJINKENENGDUODIZENGJIACHEYUAN，XIANZAIDEYIDONGHULIANWANGLIULIANGBURONGHUSHI，YUYUEFUWUGENGFANGBIANJIEJUEKEHUDEJISHIXUQIU；

（2）SHIKEYIHELIANPAIXIULIRENWU，FANGZHIYINWEICHELIANGSHIDUOSHISHAO，JIANQINGGUANLIZHEDEFUDAN；

（3）SHENGQUYONGHUDEXUDUODENGDAISHIJIAN。QIXIUCHANGKEYIJIANGPEIJIANZHUNBEISHIJIAN、WENTIFENXISHIJIAN、RENYUANDIAOPEISHIJIANFANGZAICHELIANGJINCHANGZHIQIAN，CONGERKEYISUODUANFUWUZHOUQI。ERQIETONGGUOYUYUE，KEYITIGAOXIU▨LICHANGDEXINYUHESHENGWANG，HUAN🌜NENGQIDAOYIDINGDEYONGHUDIAOCHAZUOYONG。

 RENJUNWEIXIU1000LIANGCIDESHIJIANZHENGMING，SHIXINGYUYUEFUWUHEBUSHIXINGYUYUEFUWUQUBIEHENDA。YU꧃YUEFUWUSHIWOGUOXIULICHANGYOUTIAOJIANCAINADEYOUXIAOBANFAZHIYI，TABUXUYAOTOURUGUODUODEZIJINHESHEBEI。

三. 配件供應及時、可靠，節約時間成本

MIDASQIXIAQIXIUCHANGCAIYONGPEIJIAN“LINGKUCUN”GUANLIFANGSHI，MEIGUOXUDUOXIULICHANGJUNCAIYONGCIFANGFA。ZHEZHONGFANGFADUIJIESHENGZHANYONGZIJIN，JIA💝KUAIZIJINZHOUZHUANYOUHAOCHU。

FANGFASHI：ZAITAMENLINGKU🍰CUNDEHUOJIASHANG，SHEZHILEGEZHONGCHANGYONGJIANSHULIANGDESHANGXIAXIAN，DANGLINGJIANKUCUNJIEJINXIAXIANSHI，LIJITONGGUOJISUANJIHUODIANHUAYUPEIJIANSHANGQUDELIAN🦩XI，YIBIANCHONGFENBAOZHENGPEIJIANKUCUNLIANGZHENGHAOCHUYU“GOUYONGBUDUO”DELIXIANGZHUANGTAI。DANGRAN，YAOZUODAOZHEYIDIANHENBURONGYI；

（1）YAOQIUXIULICHANGANZHAO“FUWUZHAN”MOSHIQUFAZHAN，ZUODAO“YEWU、KUFANGJICHEJIANSANWEIYITI”；

（2）DUIKUGUANRENYUANYAOQIUHENGAO，TAMENYAOSHUZHIMEIZHONGPEIJIANDEGENGHUANZHOUQI，SHUXIPEIJIANGONGNENGZUOYONG；

（3）YAOYOUYIGEHUODUOGEYOUBAOZHENGDE、JIANQUANDE、GAOXIAODEPEIJIANGONGYINGSHANG。

 目前我國的汽車種類繁多，建立完善的配件供應體系有一定困難，短時間內提高配件從業人員素質也很困難，但最困難的是觀念的轉變。要摒棄傳統的儲存配件思想，也要消除認為“零庫存”就是等人家送貨上門的觀念。
 

四. 規范化流程，贏得客戶的信任

CONGKEHUJINRUQIXIUCHANGDENEIYIKE，DAOKEHULIKAIZHEZHONGJIANDESUOYOUGUOCHENGDOUSHIYONGHUTIYAN。

ZAIMEIGUOQIXIUGONGRENYANLI，YIQIEDOUBIXUYIKEHUTIYANWEIZHONGXIN，TAMENBEIGUANSHUYIZHONGYISHI：KEHUJIUZAISHENBIANKANZHUNI，NIDEMEIYIDIANSHIWUHEBUGUIFANDOUKENENGCHENGWEIKEHUTOUSUDELIYOU。YIZHIYUTAMENCHAIXIADELUOSIMAYAOFANGZHENGQI，LINGJIANRENZHENQINGXI，SHENZHILUNGAIYELIQILAIFANGZHI，YIFANGNONGZANGZHENGMIAN。GEIKEHUYIZHONGGONGZUORENZHEN、JISHUXIANSHUDEGANJUE。DANCONGZHEYIDIANLAISHUO，WOGUODEGUANGDAQICHEXIULIGONGRENGYOUHENDADECHAJU。ZHEZHONGCHA🅠JUBUJINJINSHIJISHUDECHAJU，GENGDUODESHISHENGCHANGUANNIANDECHAJU。

MEIGUOZHUANJIASHUO，TAMENYIQIANXIUCHEYESHIHENLUOHOUDE，YOUQISHIGUANLIFANGMIAN，LIRU，KUFANGYEYAOKUGUAN，DANXIANZAIYIWANQUANQUXIAOLEZHEGEZHIWEI，GONGRENSHANGBANJILVSONGSAN，DANXIANZAIQUESHILINGYIFANJING🍸XIANG。

FADAGUOJIAYONGLE20NIANZOUDAOLEZHEYIBU，WOMENNI?

五. 加強專修化維修建設

HENZAOJIUTINGSHUO，GUOWAIFADAGUOJIADEXIULICHANGGUIMOBINGBUXIANGGUONEI，ZHEYANGDEXIULICHANG，RENYUANSHAO，DANCHANZHI﷽HELIRUNLVQUEHENGAO，ZHELIMIANDANGRANBUPAICHUYIXIEKEGUANYINSU，DAN🃏SHIBIRANCUNZAIYIXIEGUANJIANXINGDEJINGZHENGLIYINSU。

ZHEJIAQIXIUCHANG🅘HEMEIGUODEFENGTIANCHEDACHENGHEZUO，CHENGWEIQITEYUEWEIXIUZHAN，SUOYICHEYUANDADUOSHIFENGTIANCHE。ZHEZHONGWEIXIUZHANDEXINGZHIYOUXIELEISIYUGUONEIDE4SDIAN，DANSHI🎐YOUYOUQUBIE，GAOZHUANYEHUAWEIXIUZHISHAOYOUYIXIAJIGEYOUDIAN：

· KEYITIGAOWEIXIUXIAOLV，GONGRENDEWEIXIUZHUANYEHUAQIANG；

· PEIJIANZHILIANGHEGONGHUOQUDAOYOUBAOZHENG；

· KEHUODEYUANCHANGDEJISHUZHICHIHEJISHUTONGBAO；

· JIANSHAOKEHUJIANBICIDEXINLICHAJU；

· BIANYUYONGHUGENGHAODIXUANZEWEIXIUQIYE。

國內具備一些實力的汽修廠可以考慮朝著這一發展模式來增強自己的核心競爭力，實行“三位一體”的發展模式，這是修理業發展的一條健康之路。
 

（WENZHANGLAIYUANYUSENWANGUANCHA，LVEYOUSHANJIAN，ZHUANZAIQINGZHUMINGCHUCHU。）

【附】

MidasWEIMEIGUOZHUMINGLIANSUOXIUCHEXING，ZHUYAOYITEXUJINGYINGDEFANGSHI，ZAI14GEGUOJIAZHANKAILE2250JIAQIXIUDIAN，QIZHONGMEIGUOJIJIANADAYOU1500JIA。MidasSHIQUANQIUZUIDA⛎DEQICHEWEIXIUJIBAOYANGGONGSI，ZAIMEIGUODEPINPAIRENZHIDUCHAOGUOLE90%。

2012NIAN4YUE💙30RI，QICHEWEIXIUHELUNTAIXIAOSHOUGONG🌞SITBC（ZHUYOUSHANGSHIJIMEIGUOZHUYOUSHANGSHIDEZIGONGSI）XUANBUSHOUGOUMidas，SHOUGOUJINEYUEWEI3.1YIMEIYUAN。

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